Environment
- App Control Agent: All Supported Versions
- Apple MacOS: All Supported Versions
Objective
To uninstall an App Control Agent via Safe Mode on macOS.
Resolution
- Boot the endpoint into Safe Mode.
- Login to the endpoint with an administrator account that can run sudo and from a Terminal Window issue the command:
sudo /Applications/Bit9/uninstall.sh
- Reboot the endpoint and verify the Agent has been successfully removed.
Additional Notes
- There is no AgentUninstallUtility for macOS like there is for Windows.
- If there is no uninstall.sh script on the endpoint the uninstall.sh script from a similar endpoint (with matching Agent version) could be used.
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