Just Published! Threat Report: Exposing Malware in Linux-Based Multi-Cloud Environments | Download Now

App Control: Troubleshooting Disconnected Agents

App Control: Troubleshooting Disconnected Agents

Environment

  • App Control (Formerly CB Protection) Agent: All Supported Versions
  • App Control Server: All Supported Versions
  • Microsoft Windows: All Supported Versions

Symptoms

  • Experiencing communication issues between the App Control Agent and App Control Server
  • Some machines are not showing on the App Control console’s Computers page
  • All machines are showing disconnected on the App Control console’s Computers page
  • One or few machines are showing disconnected on the App Control console’s Computer page

Cause

Possible causes:

  1. Duplicate computer registration
  2. Network Connectivity
  3. Expired server certificate
  4. Enabling Certificate Verification with a self signed certificate
  5. Active Directory Lookup Settings
  6. Incorrect server ID
  7. Other

Resolution

  1. Duplicate computer registration
  2. Network Connectivity
  3. Expired server certificate
  4. Enabling Certificate Verification with a self signed certificate
  5. Active Directory Lookup Settings
  6. Incorrect server ID
  7. Other - Collect logs to send to Carbon Black Support:

Related Content


Labels (1)
Was this article helpful? Yes No
100% helpful (2/2)
Article Information
Author:
Creation Date:
‎09-18-2018
Views:
11351
Contributors