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App Control: Troubleshooting Disconnected Agents
App Control: Troubleshooting Disconnected Agents
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App Control: Troubleshooting Disconnected Agents
Environment
App Control (Formerly CB Protection) Agent: All Supported Versions
App Control Server: All Supported Versions
Microsoft Windows: All Supported Versions
Symptoms
Experiencing communication issues between the App Control Agent and App Control Server
Some machines are not showing on the App Control console’s Computers page
All machines are showing disconnected on the App Control console’s Computers page
One or few machines are showing disconnected on the App Control console’s Computer page
Cause
Possible causes:
Duplicate computer registration
Network Connectivity
Expired server certificate
Enabling Certificate Verification with a self signed certificate
Active Directory Lookup Settings
Incorrect server ID
Other
Resolution
Duplicate computer registration
Cb Protection: How to re-register duplicate computers
Network Connectivity
App Control: How to Test Agent Network Connectivity (Windows)
Expired server certificate
Cb Protection: How to Replace Server Certificate in Version 6.x
App Control: How to Replace Server Certificate in Version 8.x and Higher
Enabling Certificate Verification with a self signed certificate
Cb Protection: How to Recover From Accidentally Enabling Certificate Verification
App Control: How to Revert SSL Strong Mode/Certificate Verification When Enabled Accidentally
Active Directory Lookup Settings
App Control: Agents disconnecting and slow to reconnect with AD mappings enabled
Incorrect server ID
Cb Protection: Disconnected Agents Due to Incorrect Server ID Value
Other - Collect logs to send to Carbon Black Support:
App Control: How to Collect Logs for Troubleshooting a Disconnected Agent (Locally)
Related Content
Cb Protection v8.1.0 User Guide
App Control: Disconnected Agents Caused by GetSslError[2147483648]
Labels
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Labels:
App Control
Tags
(2)
Tags:
App Control
issue resolution
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Article Information
Author:
CB_Support
Creation Date:
09-18-2018
Views:
11351
Contributors
CB_Support
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