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App Control: Uninstalling the Agent Using the Uninstall Utility

App Control: Uninstalling the Agent Using the Uninstall Utility


  • App Control Agent: All Supported Versions
  • Microsoft Windows: All Supported Versions


This document describes how to uninstall an Agent using the Uninstall Utility.


To ensure the highest chance of success when using the Agent Uninstall Utility please note:
  • The Global CLI Password is still required to utilize the Uninstall Utility.
  • If the Agent is in a Disconnected state, or you are unable to otherwise authenticate with the Agent, please first attempt the Safe Mode Removal Method.
  • The Agent Uninstall Utility should be considered a, "Best Possible Attempt" utility should all other methods of removal fail.
To obtain & utilize the Agent Uninstall Utility:
  1. Attempt the Safe Mode Removal Method and collect the failed Agent Uninstall Log.
  2. Open a case with Technical Support and provide the failed Agent Uninstall Log for review.
  3. Once confirmed the utility is required, the latest version will be provided.
  4. Save the utility to a directory outside the Agent directory (Example: C:\Temp)
  5. The utility must be executed from an administrator-level command line (it can be executed remotely via psexec) using the following:
    AgentUninstallUtility -password GlobalCLIPassword -logfile "%userprofile%\Desktop\UninstallUtility.log" -uninstall
  6. Reboot the endpoint, and run the utility again, as some registry keys or files are in use during the first run of the utility.

Additional Notes

  • It may be necessary to run the Microsoft Troubleshooter to remove all references to the Bit9 Agent or App Control Agent from the Windows Installer Service.
  • In some situations where the Agent has been patched and/or upgraded from previous versions, this tool may not remove all versions of the older Agent. Manual Registry Cleanup may be required.
  • The -password option is required to fully disable Tamper Protection.
  • The -uninstall option is required to do the uninstall. Without it, the utility will only run in test mode.
  • The latest Agent Uninstall Utility is version

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