Environment
- App Control Agent: All Supported Versions
- Microsoft Windows: All Supported Versions
Objective
This document describes how to uninstall an Agent using the Uninstall Utility.
Resolution
| To ensure the highest chance of success when using the Agent Uninstall Utility please note: |
- The Global CLI Password is still required to utilize the Uninstall Utility.
- If the Agent is in a Disconnected state, or you are unable to otherwise authenticate with the Agent, please first attempt the Safe Mode Removal Method.
- The Agent Uninstall Utility should be considered a, "Best Possible Attempt" utility should all other methods of removal fail.
To obtain & utilize the Agent Uninstall Utility:
- Attempt the Safe Mode Removal Method and collect the failed Agent Uninstall Log.
- Open a case with Technical Support and provide the failed Agent Uninstall Log for review.
- Once confirmed the utility is required, the latest version will be provided.
- Save the utility to a directory outside the Agent directory (Example: C:\Temp)
- The utility must be executed from an administrator-level command line (it can be executed remotely via psexec) using the following:
AgentUninstallUtility -password GlobalCLIPassword -logfile "%userprofile%\Desktop\UninstallUtility.log" -uninstall
- Reboot the endpoint, and run the utility again, as some registry keys or files are in use during the first run of the utility.
Additional Notes
- It may be necessary to run the Microsoft Troubleshooter to remove all references to the Bit9 Agent or App Control Agent from the Windows Installer Service.
- In some situations where the Agent has been patched and/or upgraded from previous versions, this tool may not remove all versions of the older Agent. Manual Registry Cleanup may be required.
- The -password option is required to fully disable Tamper Protection.
- The -uninstall option is required to do the uninstall. Without it, the utility will only run in test mode.
- The latest Agent Uninstall Utility is version 1.0.0.33.
Related Content
