IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

CB Defense: Unable to Toggle Protection to 'ON' with Sensor UI

CB Defense: Unable to Toggle Protection to 'ON' with Sensor UI

Environment

  • CB Defense Web Console: All Versions
  • CB Defense Sensor: All Versions
  • Microsoft Windows: All Versions
  • Enable Sensor Bypass
  • Disable CB Defense Sensor Service (RepMgr)

Symptoms

  • Unable to Toggle Protection to 'ON' with Sensor UI
  • CB Defense Sensor is unable to start the CB Defense Sensor Service (RepMgr)

Cause

CB Defense Sensor is unable to automatically start the Sensor Service (RepMgr) if the service was disabled while the Sensor was in bypass.

Resolution

Manually start CB Defense Service usinga sc.exe, net.exe, or services.msc and disabling bypass by toggling protection to 'ON' with Sensor UI will work as expected.

NOTE: These options will require Windows User Access Control (UAC) prompt for admin privileges. 
 

Related Content


Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎09-24-2018
Views:
801
Contributors