Environment
- Carbon Black Cloud (formerly Predictive Security Cloud or PSC)
- Endpoint Standard (formerly CB Defense)
- Enterprise EDR (formerly CB ThreatHunter)
- Audit & Remediation (formerly CB LiveOps)
Objective
Explain how to check status of VMware Carbon Black Cloud services.
Resolution
To Check Status
- Go to Carbon Black Status to check the current status of key Carbon Black Cloud services
- If any of the services are listed with status other than "Operational", we are aware of the issue and are working to resolve it
- The "Past Incidents" section will usually have some notes to explain more
- Click on the + to the left of each line to view details of individual services within the desired Production environment
- There is a list of dashboard URLs tied to the related Production environments to allow you to identify in which environment your organization resides
To Subscribe
- Click Subscribe to updates at the top of the page to receive status change notifications via email, text/SMS, webhook, or RSS feed
- Select your preferred subscription method
- Enter the required information for your desired option (copy the RSS Feed)
- Click the Subscribe button
- Confirm the subscription per the instructions sent
- To update your subscription settings, repeat steps 1-4 at any time
To Unsubscribe
- Click Subscribe to updates at the top of the page
- Enter the information used to set up your subscription
- Click the Subscribe button
- Click on the Cancel Subscription link
- Click Unsubscribe From Updates on the pop-up
Additional Notes
- If all services are listed as "Operational", but you are still experiencing an issue, please open a Support case to receive further assistance
- Planned or scheduled maintenance windows are posted in the Announcements area of the User eXchange and can easily be found by searching for the word "maintenance"
Related Content