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Carbon Black Cloud: How to Troubleshoot Connector or API Issues
By
CB_Support
posted
Sep 10, 2020 02:14 AM
1
Recommend
Environment
Carbon Black Cloud Console: All supported Versions
Objective
How to troubleshoot connector or API issues
Resolution
Review configurations in the Carbon Black Cloud console to confirm the selections/information entered are correct:
Connector type
Connector ID
API Key
Notifications have been forwarded to the SIEM
Notifications have been assigned to the correct policy
Notifications have been subscribed to the connector
Also check for debug logs as noted in the Developer page:
https://developer.carbonblack.com/reference/cb-defense/connectors/#debug-logs
Additional Notes
Common causes for API/Connector Issues
<Response [401]> Error
Authorized IP Field
REST API Not handling Multi-Byte text properly
Connector not connecting - URL
Error: Output_Format not Specified
Not using connector type SIEM
Related Content
https://developer.carbonblack.com/reference/carbon-black-cloud/cb-defense/integrations/
Cb Defense: What firewall ports need to be open for the SIEM Connector?
Cb Defense: What type of IP Addresses can be used for SIEM Connectors?
Cb Defense: What does a Sample Syslog Output look like?
Cb Defense: SIEM/API Error: output_format of json or cef must be specified
CB Defense: What are the Compatible Output Formats for the Syslog Connector?
#Prevention
#CarbonBlackCloud
#Container
#EndpointStandard
#Workload
#EnterpriseEDR
#ManagedDetection
#AuditandRemediation
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