Carbon Black Cloud: How to Uninstall Windows Sensor via Command Prompt

[#1]

Environment

• Carbon Black Cloud Sensor: 3.1.x.x and Higher
• Microsoft Windows: All Supported Versions

Objective

How to uninstall a Carbon Black Cloud sensor via command prompt on Windows

Resolution

1. Open a Windows command prompt.
2. Navigate to the Confer directory:

   CD %ProgramFiles%\Confer

3. Run one of the following commands, depending on your Policy setting for 'Require Code to Uninstall Sensor'
   • Uninstall Code Enabled:

     uninstall.exe /uninstall <code>

   • Uninstall Code Disabled:

     uninstall.exe /uninstall

NOTE:  The code can be the Individual Sensor Uninstall Code or the Company Deregistration Code.

Additional Notes

• The uninstallation will be logged to a file named ‘cb-installer-<version>.log’ in the ‘%temp%’ directory, or to ‘%SystemRoot%\temp’ if ‘%temp%’ is unavailable.
• The  Individual Sensor Uninstall Code and the Company Deregistration Code will work when the sensor is offline.
• The Confer directory and log files will remain after the sensor is uninstalled.

Related Content

Carbon Black Cloud: How To Uninstall/Deregister Sensors From the Web Console
Carbon Black Cloud: How To Manually Delete Uninstalled/Deregistered Sensors From The Console
Cb Defense: Deregistered Sensor FAQ
Carbon Black Cloud: What Is My Company Code and Where Is It Located
Require Codes to uninstall Sensors at an Endpoint