Carbon Black Cloud: How to Update Sensors from the Carbon Black Cloud Console
Carbon Black Cloud Web Console: All Versions (formerly Predictive Security Cloud or PSC)
Carbon Black Cloud Sensor: All Supported Versions
Endpoint Standard (formerly CB Defense)
Enterprise EDR (formerly CB ThreatHunter)
Audit & Remediation (formerly CB LiveOps)
Microsoft Windows: All Supported Versions
Apple macOS: All Supported Versions
Linux: All Supported Versions
Provide steps for updating Sensors from the Carbon Black Cloud Console
In the Carbon Black Cloud Console, go to the Endpoints page
Use the Search Bar to limit the displayed results to the Devices you wish to update
Check the boxes for these Devices
Click the 'Take Action' Button
On the menu shown, click 'Update Sensors'
Select the desired Sensor Version for the appropriate Operating System
Check the box for "I understand that devices may be rebooted"
Click the Update Button
A confirmation message should show at the top of the web page
The next time the Sensor checks in, a random time will be selected in the next 4 hours for when the Sensor will download and update to the selected Version
The following can be used to limit the Search results for the Endpoints page
Current Sensor version
The Operators (AND, OR, NOT) along with wildcard characters (*, **, ?) can be used to help refine the search
Sensors cannot be reverted or downgraded to a previous version
The check box for "I understand that devices may be rebooted" is not optional. Check the release documents for Sensor versions for any announcements regarding this. We always recommend small scale upgrades to check for possible issues before wide scale upgrades.
To confirm Devices have updated search for them 4 hours later, as the Console will show the new Sensor version on reporting and the upgrade will execute within that time. It's possible to search on Endpoints for "NOT <enter the latest Sensor Version here>" to see what Devices are not reporting the latest version.