Environment
- Carbon Black Cloud Sensor: 3.4.x.x and Earlier
- Microsoft Windows: All Supported Versions
Question
When the verbose MSI log states that registration failed, is there another log that records details of the registration process?
Answer
The confer-temp.log file records details about the registration process, and it is located in one of the following directories
C:\Users\<user>\AppData\Local\Temp\
C:\Windows\TEMP\
C:\Users\All Users\AppData\Local\Temp
Alternately search via cmd.exe
- Open cmd.exe
- Search for file in user's Temp directory
cd /d c:\
dir %TEMP%\confer-temp.log
- Search for file across file system if nothing found above
dir /s confer-temp.log
Additional Notes
- The precise location can typically be found by typing %temp% in the run box and pressing the Enter key
- The location is usually determined by the user logged in at the time of the install attempt
- The confer-temp.log file also contains many useful details about installation of services so is worth reviewing for any install issues
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