Access official resources from Carbon Black experts
Advanced Search
IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!
Carbon Black Cloud: Linux Sensor Generates No Events or Alerts
Environment
Carbon Black Sensor: All Supported Versions
Linux: All Supported Versions
Symptoms
Linux sensor installed successfully
The sensor checks in
No events or alerts are seen in the Carbon Black Console related to that sensor
No policy actions are taken
Cause
This most often happens because the sensor was not installed with the correct Company Code
In older versions of the sensor Event collection, alert generation, and policy actions were features only supported on sensor versions 2.7.0.187460 and Higher with some Linux Operating Systems
Resolution
Confirm the sensor was installed with the correct Company_Code following these steps
Confirm the sensor version is 2.7.0.187460 and Higher
Confirm the OS is listed under "Enterprise EDR Supported Distributions and Kernel Versions" or "Endpoint Standard Supported Distributions and Kernel Versions" here