Version
Cb Defense - Dashboard versions 0.20.x and higher (late February/early March 2017 onwards)
Topic
How to view the history of email notifications sent from the product.
Table of Contents
Q/A
Question 1
Why didn't I receive a notification I created?
Answer
There are many reasons a notification may not have been sent. Please review the troubleshooting steps outlined in Cb Defense: How to Troubleshoot Email Notification Issues before opening a case with Support. Please follow the steps outlined below to review the email notifications that have been sent from the cloud.
Question 2
Why is my notification delayed?
Answer
Before the cloud sends email notifications, it must receive information from the sensor. If a threat is triggered, but a user's machine is turned off or goes offline before the sensor sends that information to the cloud, there could be a delay. The notification email will not go out until after the machine is back online, and the sensor sends that data to the cloud.
Steps from within an Alert
1. Navigate to the Alerts page.
2. Search for the specific alert.
3. On the far-right side, click on the dropdown next to the magnifying glass icon.
4. Select "Notifications History."
5. A pop-up modal appears.
6. From the dropdown, select the time frame of notifications you would like to review.
7. A list will appear that contains all notifications related to the alert you are reviewing. The list indicates which notifications are scheduled, which were sent, and which were not triggered, as well as their associated time-stamps and rules. Notifications that were not triggered include an explanation.
Steps from the Notifications page
1. Navigate to the Notifications page.
2. On the far-right side of a given notification rule, click on the clock icon.
3. A pop-up modal appears.
4. From the dropdown, select the time frame of notifications you would like to review.
5. A list will appear that contains all notifications related to the notification rule you are reviewing. The list indicates which notifications are scheduled, which were sent, and which were not triggered, as well as their associated time-stamps and rules. Notifications that were not triggered include an explanation.
