Environment

• EDR Windows Sensor: 7.1.0 and Higher
• EDR Server: 7.2.0 and Higher

Objective

• How can debug logging be enabled for LiveQuery?

Resolution

• On the sensor that needs troubleshooting, enable debug logging to at least a '5'.  Please run the following commands:

reg add HKLM\Software\CarbonBlack\config -v MaxDebugLogSize -t REG_DWORD -d 1000000000 -f

reg add HKLM\Software\CarbonBlack\config -v DebugLevel -t REG_DWORD -d 5 -f 

sc control carbonblack 203

• Once done, re-run the LiveQuery command and then pull a new sensordiag.  The changes will be denoted by debuglevel in the Sensor.log.  OsQuery items should now be showing up as queries are ran.

Additional Notes

• Verbosity can be increased to avoid missing items by changing the -d <log level> number in the command above.  Examples, below:

reg add HKLM\Software\CarbonBlack\config -v DebugLevel -t REG_DWORD -d 6 -f
reg add HKLM\Software\CarbonBlack\config -v DebugLevel -t REG_DWORD -d 7 -f