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EDR: Sensors Show Offline Until Next Reboot

EDR: Sensors Show Offline Until Next Reboot

Environment

  • EDR Server: 6.X and Higher
  • EDR Sensor: All Versions

Symptoms

  • Sensors will be offline until the server is rebooted. After a reboot the sensors will go offline again shortly
  • SensorComms.log shows the HResult 0x80190192
  • HTTP 402 message reported in the /var/cb/nginx/access.log

Cause

The server's license has expired

Resolution

A valid license must be applied to the server

Additional Notes

Data collected while the sensor was offline will be collected once a valid license is applied

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Creation Date:
‎02-28-2019
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