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Endpoint Standard: Delay in opening PDFs on network drives

Endpoint Standard: Delay in opening PDFs on network drives

Environment

  • Endpoint Standard Sensor: 3.3.0.x
  • Microsoft Windows: All Supported Versions

Symptoms

PDF files opened on a network drive are delayed upwards of 20 seconds before opening

Cause

This issue occurs when "Scan execute on network drives" is enabled - DSEN-3712

Resolution

  • This is resolved in sensor version 3.4.
  • As a workaround if unable to upgrade to 3.4.x or above, move the affected endpoint to a policy with "Scan execute on network drives" disabled

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Creation Date:
‎01-25-2019
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