Knowledge Base

Yes

Environment

Capture diagnostic logs from a web browser for UI troubleshooting using Chrome

Set up logging
1. Open Google Chrome
2. From the Chrome Click F12 or right-click > Inspect
3. Select the Console tab in the Chrome Developer Tools Console (Bottom Window)
4. Click the Clear button to clear out any existing logs from the console.
Generate a HAR file
1. Select the Network tab
2. Look for a round Record button in the upper left corner of the Network tab, and make sure it is red. If it is grey, click it once to start recording.
3. Check the box next to Preserve log
4. Click the Clear button to clear out any existing logs from the Network tab.
5. Reproduce the issue
6. When finished, right click inside the table of network events, select Save as HAR with Content , and save the file to your computer
Check for and save HTTP Error details
1. For any errors observed above, note the Request URL and HTTP error number (4## or 5##)
2. Select the Console tab
3. Locate the error number tied to the Request URL
4. Right-click matching error and click "Save As..."
5. Set name of file, including at least HTTP error number, and save file to your computer
```
Example
Original filename: defense-prod05.conferdeploy.net-1646930859819.log

Updated filename: 400_defense-prod05.conferdeploy.net-1646930859819.log
```
Upload logs
1. Attach the HAR file and console file to your case or https://community.carbonblack.com/docs/DOC-4211 for analysis

HAR Files under 5 MB can be attached directly to a Carbon Black Technical Support case.
Files larger than 5 MB should be uploaded to CB Vault.
For EDR issues, debug logging can be enabled in the console: EDR: How to enable debug logging in Chrome browser