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No Metadata Health Check for Carbon Black Protection Agent

By Bryce Whalen posted Jul 06, 2016 03:30 PM

  

Version
All


Issue

Agent is giving a health check error for no metadata

Example: Bit9 Agent detected a problem: File[parity.sys] in InstallDir

Cause
The agent cache has seen corruption. Corruption is generally caused by improper shutdown of the machine


Solution

From the Console:

      • Go to Assets > Computers > View computer details

      • On the right hand side > Perform Cache Consistency Check > Full scan for new files

From the command prompt on the endpoint:

      • Open CMD as administrator and change directory to C:\Program Files (x86)\Bit9\Parity Agent\

      • dascli password <cli or global password here>

      • dascli checkcache 3


#AppControl
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