IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

6.0 Spinner Wheel Stuck and Content Missing

6.0 Spinner Wheel Stuck and Content Missing

Version

Affects Cb Response 6.0 Controlled Distribution release with cbui-6.1.0.161214.2256-1 and earlier

Issue

Spinner Wheel won't go away and content is missing when loading certain process details pages

Symptoms

Chrome Developer Tools (F12) Console tab shows this error:

cb.lib.min.82dc6453.js:1 Error: <rect> attribute width: Expected length, "NaN".

e @ cb.lib.min.82dc6453.js:1

cb.lib.min.82dc6453.js:1 Error: <g> attribute transform: Expected number, "translate(NaN,0)".

g @ cb.lib.min.82dc6453.js:1

cb.lib.min.82dc6453.js:1 Error: <rect> attribute width: Expected length, "NaN".

e @ cb.lib.min.82dc6453.js:1

cb.min.91a208f4.js:36 Uncaught TypeError: Cannot read property 'getTime' of undefined

at d.onBrush (cb.min.91a208f4.js:36)

at d.selectSegment (cb.min.91a208f4.js:36)

at d.renderTitanTimeline (cb.min.91a208f4.js:36)

at success (cb.min.91a208f4.js:36)

at Object.b.success (cb.lib.min.82dc6453.js:16)

at k (cb.lib.min.82dc6453.js:7)

at Object.fireWith [as resolveWith] (cb.lib.min.82dc6453.js:7)

at c (cb.lib.min.82dc6453.js:8)

at XMLHttpRequest.<anonymous> (cb.lib.min.82dc6453.js:8)

Note: Debugging must be on in console to reproduce the error:

CB.debug.on();

Cause

The Analyze link in childproc event detail expansion had and invalid URL that redirected to splash page. The spinner wheel would remain due to this page not containing the relevant events.

Solution

Upgrade to the latest Cb Response 6 Version. The Analyze link was fixed to pull in the correct childproc event data. If your UI version is equal to or greater than this release you should be all set:

rpm -qa cbui

cbui-6.1.0.170210.1202-1.noarch

Labels (1)
Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎02-20-2017
Views:
779
Contributors