Environment
- App Control Linux Agent: All versions
Symptoms
Running transaction check
Transaction check succeeded.
Running transaction test
Transaction test succeeded.
Running transaction
Running scriptlet: b9agent-8.7.20-1.el9.x86_64 1/1
Preparing : 1/1
Installing : chkconfig-1.24-1.el9.x86_64 1/3
Error unpacking rpm package chkconfig-1.24-1.el9.x86_64
Installing : initscripts-10.11.5-1.el9.x86_64 2/3
error: unpacking of archive failed on file /etc/init.d: cpio: File from package already exists as a directory in system
error: chkconfig-1.24-1.el9.x86_64: install failed
Running scriptlet: initscripts-10.11.5-1.el9.x86_64 2/3
Created symlink /etc/systemd/system/sysinit.target.wants/import-state.service → /usr/lib/systemd/system/import-state.service.
Created symlink /etc/systemd/system/sysinit.target.wants/loadmodules.service → /usr/lib/systemd/system/loadmodules.service.
Running scriptlet: b9agent-8.7.20-1.el9.x86_64 3/3
touch: cannot touch '/srv/bit9/data/Logs/Install.bt9': No such file or directory
Checking that running kernel 5.14.0-284.30.1.el9_2.x86_64 is supported
running SUPPORTED 5.14.0-284.30.1.el9_2.x86_64
Agent 8.7.20 install attempt on Tue, 16 Jan 2024 18:26:06 +0800 (pre)
The daemon has stopped
Installing : b9agent-8.7.20-1.el9.x86_64 3/3
Running scriptlet: b9agent-8.7.20-1.el9.x86_64 3/3
Updating kernel module dependencies
Created symlink /etc/systemd/system/multi-user.target.wants/b9daemon.service → /usr/lib/systemd/system/b9daemon.service.
Starting the App Control Daemon
Job for b9daemon.service failed because the control process exited with error code.
See "systemctl status b9daemon.service" and "journalctl -xeu b9daemon.service" for details.
Completed agent install on Tue, 16 Jan 2024 18:26:30 +0800
Verifying : initscripts-10.11.5-1.el9.x86_64 1/3
Verifying : chkconfig-1.24-1.el9.x86_64 2/3
Verifying : b9agent-8.7.20-1.el9.x86_64 3/3
Installed products updated.
Installed:
b9agent-8.7.20-1.el9.x86_64 initscripts-10.11.5-1.el9.x86_64
Failed:
chkconfig-1.24-1.el9.x86_64
Error: Transaction failed
ERROR: Failed to install b9agent, rolling back install
Cause
Existing McAfee installation on the system prevents the installation process from completing normally leading to rollback.
Resolution
Uninstall McAfee temporarily, install the agent and install back McAfee.
