Environment
- App Control Agent: All Supported Versions
Symptoms
- Devices that have both Trend Micro XG or 11 installed and the App Control Agent are unable to start the App Control Agent Service
- App Control service does not start on a reboot
- Attempting to restart the service manually results in an immediate 1053: Service Timeout
Cause
- The cause of this is an injection of the Trend Micro DLLs into the Parity.exe process
- Trend Micro kernel filter load prior to the App Control agent, a load of the DLL is injected into the process
- This causes the Tamper Protection built into the filter driver to realize the process has been modified or changed and will stop the Parity.exe.
Resolution
- Add the items from the following document to the normal Trend Exclusion list: Anti-Virus Exclusion
- Navigate in Trend's console to Agents > Management
- In the agent tree select Settings > Behavior Monitoring Settings.
- Select the Exceptions tab and the items listed in the step 1
Additional Notes
Trend Micro may have additional addons with their own exclusion lists that may need these exclusions added to
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