Environment
- App Control Server: All Supported Versions
- App Control Agent: All Supported Versions
Symptoms
The Agent is checking in but showing a "Reboot Required" status and rebooting the endpoint does not change the status.
Cause
This can occur if something is preventing the Agent from communicating with its Kernel Driver
Resolution
- Make sure no system changes or other security software is preventing the Agent from communicating with the Windows Kernel Driver
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