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App Control: Agent service terminated unexpectedly on Citrix Server after OS reboot

App Control: Agent service terminated unexpectedly on Citrix Server after OS reboot

Environment

  • App Control Server: All Supported Versions
  • App Control Agent: 8.8.2 - 8.9.0
  • Windows OS: Server 2019
  • Citrix XenApps

Symptoms

After upgrading to Agent version 8.8.2 or 8.9.0 errors are generated after reboots similar to:
The Carbon Black App Control Agent service terminated unexpectedly. It has done this 132 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.

Cause

A defect in the Agent's handling of tracking directory renames and deletes via the USN Journal was tracked under EP-18431 and fixed with the release of Agent 8.9.2.

Resolution

Upgrading to Agent version 8.9.2 will resolve the issue.

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Creation Date:
‎11-15-2023
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