App Control: Host Package Installation Fails Due to Invalid Date / Time Format

[#1]

Environment

• App Control Server: 8.1.4+
• App Control Host Package Installer: 8.1.4 - 8.5.0

Symptoms

• Upload of the Windows Host Package installer fails with a generic Installation Failed message
• No hostpackageinstaller log file located in either:
  • C:\users\<SVC-Account>\appdata\local\temp\
  • C:\Program Files (x86)\Bit9\Parity Server\Support
• Running installer manually as service account shows an invalid log file name similar to:

  C:\users\<SVC-Account>\Appdata\Local\Temp\7z####.tmp\..\HostPackageInstall--3/-02-

Cause

This is caused by an unexpected Date / Time format

Resolution

1. Verify that the server time is set to US / English per https://community.carbonblack.com/t5/Knowledge-Base/App-Control-Unable-to-run-Host-Package-Installer...
2. Verify the date format is set with no leading 0s. An example of an expected configuration is

   4/5/2017

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App Control: Unable to run Host Package Installers on Non-US English Servers