Environment
- App Control Agent: All Supported Versions
- Linux: All Supported Versions
Objective
Rebuild agent cache files on Linux machines
Resolution
- cd to following directory:
/opt/bit9/bin
- Run following commands to turn off tamper protection and stop agent:
./b9cli --password <cli_password_here>
./b9cli --tamperprotect 0
./b9cli --shutdown
- Run following command to confirm b9daemon process has stopped:
ps -ef
- Remove App Control agent cache files with following command:
rm –f /srv/bit9/data/cache.*
- Restart App Control agent:
./b9cli --startup
Additional Notes
- Deleting the Agent cache files as shown, will cause the device to re-initialize which could cause degraded performance or possible temporary blocks.
- Deleting the Linux Agent cache results in new Host ID unless on Linux Agent 8.7.17+ (EP-16690)
Related Content
