Environment
- App Control Agent: All Supported Versions
- App Control Console: All Supported Versions
Symptoms
- Removable device categorized as Removable: No
- Getting blocks ''Unapproved Devices''
- Devices identified in Internal Events as Media [Removable]
- It is not possible to approve the device, getting the error in console: ''Cannot change state of non-removable device''
Cause
The approval is getting ignored by the agent because the device information is incomplete
Resolution
The issue is being tracked under the defect EP-13015
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