Environment
App Control Server: 8.8 and Higher
Symptoms
Carbon Black App Control connector for check point service still exists in windows services.
Error message contents:
- Carbon black app control connector service could not be stopped
- Uninstall might leave some files behind
- There were fatal errors while installing
- Installation failed
Cause
This is left over remnants from failed upgrade, the App Control upgrade installer could not properly stop the check point connector service.
Resolution
As an administrator on the app control server:
- Launch powershell
- Run cmdlet
sc.exe delete ConnectorCP
- Confirm app control check point connector service has been removed by browsing windows services
Additional Notes
App Conntrol check point connector is End-of-Life.
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