App Control: Unable to Create Agent Installation Files

[#1]

Environment

• App Control Agent: All Supported Versions
• App Control Console: All Supported Versions
• App Control Server: All Supported Versions

Symptoms

• Trusted Directory has been configured for the /hostpkg/ directory
• Setting any of the following parameters to 'true' in /shepherd_config.php page will revert back to 'false' within a few minutes:
  • GenerateWindowsInstaller
  • GenerateMacInstaller
  • GenerateRedHatInstaller

Cause

Due to the 'hostpkg' directory being designated as a Trusted Directory the App Control Agent is attempting to crawl the installation files being created.

Resolution

Remove 'hostpkg' directory from Trusted Directory list:

1. Log in to the Console and navigate to Rules > Software Rules > Directories.
2. Click Show Filters > Path > contains: hostpkg
3. Click View Details (pencil icon) > Disabled > Save & Exit.
4. Navigate to https://ServerAddress/shepherd_config.php and change the relevant property to true:
   • GenerateWindowsInstaller
   • GenerateMacInstaller
   • GenerateRedHatInstaller

Related Content

App Control: How to Troubleshoot Agent Package Generation Failures