Access official resources from Carbon Black experts
Advanced Search
IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!
CB Collective Defense Cloud: File hash with no scan results is assigned low trust score
Environment
CB Collective Defense Cloud
Question
File hash with no scan results is assigned low trust score
File hash with scan results as "The Scan found no malware and no vulnerabilities" is assigned a low file trust score
Answer
VMware Carbon Black calculates malware reputation data from both internal and external sources
CB Collective Defense Cloud track global false positive submissions to address any recurring theme that may result in a recalibration of how we treat our various data sources
