CB Defense: Cannot Install F-Secure if CB Defense is Already Installed

[#1]

Environment

• CB Defense sensor: All supported versions
• F-Secure ClientSecurity

Symptoms

• Cannot install F-Secure ClientSecurity when Defense is already running on the same system
• Bypassing Defense doesn't change behavior

Cause

• F-Secure detects competitive products during the installation process. 
• Installation is stopped if a competitive product is detected (Even if the competitive product is not running).

Resolution

1. Uninstall Defense.
2. Install F-Secure ClientSecurity.
3. After it is fully running, make sure to exclude Defense from F-Secure ClientSecurity following the steps here: (https://community.carbonblack.com/t5/Knowledge-Base/CB-Defense-How-Can-The-Defense-Sensor-Be-Exclude...)
4. Reinstall Defense
5. Make sure exclusion rule is set up from Defense to fully bypass F-Secure (https://community.carbonblack.com/t5/Knowledge-Base/Cb-Defense-How-to-Set-up-Exclusions-for-AV-Produ...)

 

Related Content

CB Defense: How Can The Defense Sensor Be Excluded In Other Security Products?

Cb Defense: How to Set up Exclusions for AV Products