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CB Defense: The "Request Upload" of a File to the Inbox Does Not Complete

CB Defense: The "Request Upload" of a File to the Inbox Does Not Complete

Environment

  • CB Defense Web Console: All Versions
  • CB Defense Sensor: All Versions

Symptoms

  • Requesting an upload of a file does not complete.
  • The updated status cannot be found on the Inbox page.

Cause

The file is no longer present at the reported location.

Resolution

Locally delete the file from the machine at its new location.

Additional Notes

  • Once the file has moved locations the delete feature from the console will cease to function for that particular path.
  • Confirm that the file being uploaded is compatible.
  • A Feature Request has been submitted to improve this feature.
  • If the file still exists at the presumed location please provide proof of this to Carbon Black by opening a support case.

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Creation Date:
‎09-09-2020
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