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CB PSC: Remote Login Black Screen if McAfee Endpoint Security Threat Prevention is installed

CB PSC: Remote Login Black Screen if McAfee Endpoint Security Threat Prevention is installed

Environment

  • CB Defense PSC Console: All Versions
  • CB Defense PSC Sensor: 3.4.0.1047, 3.4.0.1052 
  • Microsoft Windows: All Supported Versions

Symptoms

  • Remote Login Black Screen if McAfee Endpoint Security Threat Prevention is installed
  • Occasionally the black screen is not exhibited and event viewer, services, mmcs wont open
  • Issue is intermittent
  • Only full Sensor Bypass resolves the issue

Cause

  • McAfee Endpoint Security Threat Prevention did not have exclusions for the PSC directory C:\Program Files\Confer
  • There were a number of performance issues in Sensor 3.4 which were resolved with 3.4.0.1070

Resolution

  • Create exclusions for McAfee Endpoint Security Threat Prevention did not have exclusions for the PSC directory C:\Program Files\Confer
  • Upgrade to Sensor 3.4.0.1070

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Article Information
Author:
CB_Support
Creation Date:
‎09-09-2020
Views:
1186
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