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IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

Environment

Carbon Black Cloud Console: All Versions

Symptoms

Cannot Login to Web Console
SAML Integration Enabled but Not Working
No other Admins currently logged in to console
No 2nd tab kept open and signed in

Resolution

Please open a case with Carbon Black Support for assistance in disabling the faulty SAML configuration: How to Open a Support Case

Additional Notes

Please see the following KB Article on how to properly enable SAML, along with a current workaround to prevent being locked out of the console: Carbon Black Cloud: How to Enable SAML Integration in the console

Related Content

Cb Defense: How To Troubleshoot SAML Configuration Issues
Cb Defense: Reset password, 2-factor authentication in Cb Defense Console
All Products: How to submit a new feature request

Article Information

Author:

Creation Date:

‎09-09-2020

Views:

612

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