Carbon Black Cloud: Sensor Service Failing to Start (Windows)
Carbon Black Cloud: All Supported Versions Microsoft Windows: All Supported Versions
Sensor no longer checking in to the console
Sensor Service (CB Defense) not running
Windows Event Viewer System Logs shows entry similar to below:
Error - MM/DD/YYYY - Timestamp - Service Control Manager - Event ID:7000
A timeout was reached (45000 milliseconds) while waiting for the CbDefense service to connect.
The CbDefense service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
Reboot does not automatically restart the service
Manually restarting the Service succeeds, but may fail again post reboot
Other Services set to Automatically start, also fail to start
Issues with resources on the Operating System are negatively affecting one or more Service
Increasing the timeout value for services (Default is 30000 milliseconds/30 Seconds) - This may need to be adjusted several times in order to find the suitable timeframe to allow services to start as expected
Reference the example Microsoft KB Article below, which shows the procedure on how to amend/add the Timeout value