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Carbon Black Cloud: macOS upgrade to 3.5.3.82 fails from the console

Carbon Black Cloud: macOS upgrade to 3.5.3.82 fails from the console

Environment

  • Carbon Black Cloud Web Console: All Versions (formerly Predictive Security Cloud or PSC)
  • Carbon Black Cloud Sensor: All Supported Versions
    • Endpoint Standard (formerly CB Defense)
    • Enterprise EDR (formerly CB ThreatHunter)
    • Audit & Remediation (formerly CB LiveOps)
  • Apple macOS: All Supported Versions

Symptoms

When attempting upgrade from the console to 3.5.3.82, the upgrade fails

Cause

This issue is currently being investigated

Resolution

The article will be updated when a resolution is in place.

Additional Notes

For now the recommendation is to perform an upgrade manually or with a software deployment tool such as JAMF.

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Author:
Creation Date:
‎07-14-2021
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715
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