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Carbon Black upgrade fails with a Solr report migration message

Carbon Black upgrade fails with a Solr report migration message

Version:

 

All Carbon Black versions.

 

Issue:

 

A Carbon Black upgrade is failing.

 

Symptoms:

 

The upgrade is aborted, and the following message is observed:

 

Exception: Unable to complete VT report migration to SOLR. Unable to start SOLR.

 

Cause:

 

During this step in the upgrade, a connection attempt is made to localhost.  When there is a proxy configured for the Carbon Black server, this call to localhost may fail depending on your proxy's configuration.

 

Solution:

 

To complete the upgrade, temporarily disable the proxy for the Carbon Black server.  Additionally, depending on your server's configuration, ensure the /etc/hosts file still contains the localhost reference to the loopback address:

 

127.0.0.1    localhost

 

Important Note(s):

 

Make sure the proxy configuration is only temporarily disabled, then enabled again immediately following the upgrade.  This is critical as Carbon Black features with the Alliance server requires internet access.

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Creation Date:
‎02-05-2015
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