Environment
- Carbon Black Cloud Console: All Versions
- Carbon Black Cloud Sensor: 1.x (Windows and Mac), 2.x (Windows)
- Endpoint Standard
- Enterprise EDR
- Audit and Remediation
- Microsoft Windows: All Supported Versions
- Apple macOS: All Supported Versions
Objective
Provide steps to get the six-digit Activation Code or Installation Code for the Legacy Sensor (1.x, 2.x)
Resolution
- Log into the Carbon Black Cloud Console
- Go to the Endpoints page
- Click Sensor Options → Send Installation request (Windows and macOC) → Multiple Requests
- Enter an email address (does not have to be valid; test@test works fine)
- Click Send
- Still while in the Endpoints page, change the Status drop down filter from "Active" to "Pending Install"
- Expand the details for this Pending Install invitation to the invite for test@test by clicking the single chevron (" > ") to expand the entry.
- Copy the value listed next to "v1.x-2.x Install Code" (there is an expiration associated with the invitation which is 7 days after invitation being sent)
v3.x+ Install Code: {InstallationCode} v1.x-2.x Install Code: {InstallationCode} Expiration: {Date}
Additional Notes
- The Installation Code above is used for an attended or User Interface installation.
- The Installation Code can only be used once per invitation.
- The v1.x-2.x Company Registration code available from Endpoints → Sensor Options → Company Codes can be used for attended and unattended (command line) installation of the correct Sensor Versions.
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