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Carbon Black Cloud: How to reset Google Two-Factor Authentication for an Admin account
Environment
Carbon Black Cloud Console: All Versions
Google 2FA Enabled for Admin Logins
Objective
How to reset the Google Two-Factor Authentication for an Administrator account on the Carbon Black Cloud Console.
Resolution
Ask another Administrator in your org to login to the Web Console.
Navigate to Settings > Users and find the affected Admin in the list
Click the drop down menu, and select "Reset Google Authenticator"
Upon the Admin's next login to the console, a prompt to re-enroll in Google 2FA will be requested.
Additional Notes
If for some reason another Admin is not available to reset the Admin's 2FA, please open a case with Technical Support for further assistance.
Support may take additional steps like reaching out to another known contact in your company to verify your identity before resetting Google Two-Factor Authentication for your Admin account.
To prevent unauthorized access Support cannot completely disable Two-Factor Authentication for your org and can only reset it for an individual Admin account upon request.
