Environment
- Cb Defense PSC Console: August '18 build and higher (0.39.x+)
- Cb Defense Sensor: 3.2.x+
- Microsoft Windows: All Supported Versions
- Apple macOS: All Supported Versions
- Uninstall/deregistration sent from Web Console
Symptoms
- Sensor shows as Deregistered on Endpoints page
- New Event data for Sensor still showing on Investigate and Alerts pages
- Sensor still installed and running on endpoint
- Sensor eventually uninstalls within ~24 hours
Cause
Uninstall/deregistration signal not being received correctly by Sensor
Resolution
This will be fixed in a future version of the PSC Console and Sensor.
Additional Notes
- The fix for this issue will be documented in a future version of the Release Notes, with DSER-10342 and DSEN-3752 noted
- The sensor typically will receive the uninstall hint in a delayed manner, but this can take roughly 24 hours
- A workaround has been identified to get the uninstall to occur more quickly
Workaround
- Log into Cb Defense Web Console
- Go to Endpoints
- Find desired Device Name and check the box on the far-left
- Click Take Action > Change Policy
- Select desired Policy from drop-down
- Click Change
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