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Cb Protection: New version released but console doesn't reflect this

Cb Protection: New version released but console doesn't reflect this

Environment

  • Cb Protection 7.x, 8.x

Symptoms

  • Under System Health > Product Configuration tab, you may see the following showing your current version, but may not see the newest release available.  In this example, 8.0 P7 is available, but only 8.0 P6 is shown:

Cause

The reason for this discrepancy is that the Cb Protection server receives this notification via an update through the Cb Collective Defense Cloud (options are visible under System Configuration > Advanced Options tab, under 'Software Rule Options', specifically the 'Health Indicators' checkbox).

However, this update is not automatic, and is pushed out by human efforts.  Typically this shouldn't take too long after an update, but there's not an ETA for this notification to be pushed out. 

Resolution

The best way to keep up to date with product release information would be to utilize the User Exchange, and this article will provide steps to receive e-mail notifications for all product releases: Cb Defense: How to Get Notified of New Releases and Product Updates

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Creation Date:
‎05-17-2018
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