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Cb Response: How to Diagnose a Red Toaster Error

Cb Response: How to Diagnose a Red Toaster Error

Environment

  • Cb Response: All versions

Objective

How to diagnose a red toaster error within the Cb Response UI that says, "An unexpected error has occurred".  This may occur when navigating from page to page within the UI.

red-toaster.png

Resolution

  • Which page is the error occurring on?  Provide the URL.

  • When did it start and what changed?
  • Which browser and browser version is being used?
  • Restart services as a preliminary first step from the master server.

1. Stop the services (Single Server).

#: service cb-enterprise stop

a. If using a cluster:

#: /usr/share/cb/cbcluster stop

2. Find running Cb processes.

#: ps -ef | grep cb (perform on all nodes if using a Cluster)

3. Kill the running processes according to Process ID.

#: kill -9 <all remaining Cb PIDs> (perform on all nodes if using a Cluster)

4. Start the services (Single Server).

#: service cb-enterprise start

a. If using a cluster:

#: /usr/share/cb/cbcluster start

  • Check for an expired license by running the command below.  If using a Cluster do this on all nodes.

#: /usr/share/cb/cblicense -d

  • Reproduce the issue while providing a HAR file from Chrome:

Cb Response: How To Generate A Har File and Console Logs In Chrome

  • Provide CbDiags to the Support department to troubleshoot the issue further.

Collecting logs for Troubleshooting [Server - Cb Response]

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Creation Date:
‎06-04-2018
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