IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

EDR: 7.6.0 - 7.6.1 Threat Intelligence Feeds are Blank and Infinite Spinning Wheel

EDR: 7.6.0 - 7.6.1 Threat Intelligence Feeds are Blank and Infinite Spinning Wheel

Environment

  • EDR Console: 7.6.0 - 7.6.1

Symptoms

When navigating to the Threat Intelligence page, some feeds are blank and a spinning wheel continues indefinitely.

Cause

5 star rated feeds are not able to load

Resolution

  1. Log into terminal/ssh to the backend of the primary server
  2. Run the following command to set the affected feeds to a rating of 4
    psql -p 5002 cb -c "update alliance_feeds set local_rating = 4 where local_rating = 5;"

Additional Notes

  • Correction in CB-38345 for 7.6.2
  • Restart of services is not required. 

Labels (2)
Was this article helpful? Yes No
100% helpful (1/1)
Article Information
Author:
Creation Date:
‎02-17-2022
Views:
376
Contributors