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IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!
Pre-7.6 versions are not supported by the OS and requires a re-installation to version 7. The EDR product must follow the Server Cluster Management Guide for instructions on backup and restore. After the OS is upgraded, CB Response will need to be installed and restored per the procedures in the guide.