IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

EDR: Cannot import feeds in airgapped server

EDR: Cannot import feeds in airgapped server

Environment

  • EDR Airgapped Server: All Versions
  • Feeds imported with airgap_feed.py

Symptoms

  • Terminal shows 500 responses after the script is run
filepath = /home/user/updateFeeds/feeds/tor.json
Failed... tor (Error Code: 500)
  • /var/log/cb/coreservices/debug.log shows permission denied 
cb.flask.blueprint_helpers - Unhandled exception from API request: [Errno 13] Permission denied: '//home/user/updateFeeds/feeds/Bit9AdvancedThreats.json'

 

Cause

User permissions are not allowing the script to access the feed files

Resolution

Update permissions on the feeds file path so the user executing the script as well as the cb user have read access.

Related Content


Labels (1)
Tags (2)
Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎09-02-2020
Views:
859