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EDR: Direct Alert Triage Links Do not Work After Server Upgrade to 7.8.0

EDR: Direct Alert Triage Links Do not Work After Server Upgrade to 7.8.0

Environment

  • EDR Server: 7.8.0
  • Linux Server: All Supported

Symptoms

After migrating to EDR Server 7.8.0 some of the direct links to Alerts are not working as expected

Cause

A change in 7.8.0 server code has caused some of the direct links to not work properly

Resolution

Add the following to the end of the direct link url and it should work as expected 
?cb.legacy_5x_mode=false&isFromAlertLink=true

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Creation Date:
‎08-25-2023
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