cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
IMPORTANT: Currently some Knowledge Base content may be unavailable. We are working diligently to restore these articles and appreciate your patience.

EDR: Enable verbose logging locally on Windows sensor

EDR: Enable verbose logging locally on Windows sensor

Environment

  • EDR Sensor: Version 5.x and above (Formerly CB Response)
  • EDR Console: Version 5.x and above
  • Microsoft Windows: All Supported Versions

Objective

  • How to enable verbose user and kernel-mode logging locally via Command prompt.

Resolution

  1. Back up the registry prior to enabling logging
  2. Locally enable verbose logging:
    • Open a command prompt as administrator
    • Enter the following two commands:
      • reg add HKLM\Software\CarbonBlack\config /v DebugLevel /t REG_DWORD /d 7
        reg add HKLM\Software\CarbonBlack\config /v KernelDebugLevel /t REG_DWORD /d 7
        
    • The registry setting will not take affect until the user-mode sensor service is requested to update:
      • sc control carbonblack 203
  3. Reproduce the issue
  4. Collect logs: 
  5. Disable debug logging from the command prompt
    • reg delete HKLM\Software\CarbonBlack\config /v DebugLevel /f
      reg delete HKLM\Software\CarbonBlack\config /v KernelDebugLevel /f
      sc control carbonblack 203
  6. Upload the diagnostics to the CB Vault

Related Content


Labels (1)
Tags (2)
Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎11-21-2018
Views:
836