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EDR: Generate Apple MacOS Sensor report in 6.2.x and later

EDR: Generate Apple MacOS Sensor report in 6.2.x and later

Environment

  • EDR Server: 6.0 and Higher
  • EDR Sensor: 6.2.0 and Higher
  • macOS: All Supported Versions

Objective

Generate a cbdiag report for an Apple MacOS endpoint running EDR Sensor version 6.2.0 and later.

Resolution

  1. Open the Terminal app
  2. Run:
sudo /Applications/CarbonBlack/sensordiag -type CDE
  1. Optionally, gather logs from a specified date and later:
sudo /Applications/CarbonBlack/sensordiag -type CDE -startdate 2018-06-29

Additional Notes

  • Optional -startdate parameter format is YYYY-MM-DD.
  • The resulting file will be generated in the current working directory.
  • Sensor reports under 25 MB can be attached directly to a Carbon Black Technical Support case. 
  • Files larger than 25 MB should be uploaded to CB Vault.

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Creation Date:
‎11-21-2018
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926