Environment
- EDR Server: All Supported Versions
Objective
How to Troubleshoot Watchlist Errors
Resolution
- Try restarting the EDR cb-enterprise services to rectify the Watchlist error.
- If still receiving the same error, try disabling and re-enabling the Watchlist.
- Make note of any other console issues that may be symptoms of a larger issue.
- Check the /var/log/cb/job-runner/jog-runner.log for the Watchlist name, to see if other errors are present at that time.
- Check the /var/log/cb/solr*/debug.log and startup.log to look out for errors at the time of reproducing this issue.
- If none of the above helped, upload cbdiags to alliance.
Additional Notes
- If the issue is happening on a specific Watchlist, disable the current Watchlist and create a new Watchlist with the same query as well as notification settings.
- If Solr cores are not optimizing, the server may not be meeting the Operating Environment Requirements standards for the amount of data coming through, slowing down any requests to the database.
- Resources are needed to meet Operating Environment Requirements standards, to prevent future occurrences of this issue.
- If too much data is coming in, reducing maximum event core size can also help.
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