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EDR: How to translate failure code in /var/log/cb/sensor_comm_failures/sensor_comm_failures.log?

EDR: How to translate failure code in /var/log/cb/sensor_comm_failures/sensor_comm_failures.log?

Environment

  • EDR Sensor: All Supported Versions

Objective

How to translate failure code in /var/log/cb/sensor_comm_failures/sensor_comm_failures.log?

Resolution

  • Convert these decimal codes to hexadecimal code. 
For example, -2147012889 is "80072EE7".
  • Then add the prefix '0x'.
Adding '0x' to 80072EE7. So it's 0x80072EE7.
  • Find the explanation in either of the following ways:
https://community.carbonblack.com/t5/Knowledge-Base/CB-Response-What-are-the-common-sensor-communica...
Or
https://community.carbonblack.com/t5/Knowledge-Base/CB-Response-How-to-Translate-the-CB-Sensor-Commu... 
-2147012894 -> 0x80072EE2: The request has timed out
-2147012889 -> 0x80072EE7: Unknown error
-2147024579 -> 0x8007013D: Failing to copy large files

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Article Information
Author:
CB_Support
Creation Date:
‎09-09-2020
Views:
1144
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