IMPORTANT ANNOUNCEMENT: On May 6, 2024, Carbon Black User eXchange (UeX) and Case Management will move to a new platform!
The Community will be in read-only mode starting April 19th, 7:00 AM PDT. Check out the blog post!
You will still be able to use the case portal to create and interact with your support cases until the transition, view more information here!

EDR: Sensor Showing Excessive Event Loss

EDR: Sensor Showing Excessive Event Loss

Environment

  • EDR Sensor: All Versions
  • Windows: All Supported

Question

Why do several of my sensors show excessive event loss, but when I refresh the console they show Health 100/100

Answer

  • The sensor drivers load much sooner than the user mode service
  • This leaves the user mode service playing catch to the events that the driver has generated
  • Once the service has caught up on events the health will change to the more correct level

Labels (2)
Tags (3)
Was this article helpful? Yes No
No ratings
Article Information
Author:
Creation Date:
‎11-16-2023
Views:
164
Contributors