EDR: Sensors offline with HTTP 400 error code

[#1]

Environment

• EDR Server: All Supported Versions
• EDR Sensor: All Supported Versions

Symptoms

• Sensors show offline in console
• Sensor.log shows HTTP 400 error code for communication 
• Sensorcomms.log shows HTTP 400 error code for registration and eventlog submissions

Cause

• HTTP 400 is a 'Bad Message' rejection error from the NGINX web server, because the SSL certificates are not being authenticated succesfully.

Resolution

1. Validate the registry key HKLM > Software > CarbonBlack > Config has the following set correctly:
   1. SensorBackendServer key must use HTTPS and a validate DNS name or IP address and port
   2. SensorClientCert key must match the Sensor Group specific cert in the sensor_client_certs PSQL table

psql -d cb -p 5002 -c "select * from sensor_client_certs;" &> /tmp/sensor_client_certs.csv

 

Additional Notes

• Examples of a valid SensorBackendServer value: https://1.2.3.4:443 or https://servername:443
• Newer versions of the sensor no longer store the cert in the registry and have a certficate store

Related Content

EDR: How to Revoke a Sensor Group Certificate