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EDR: “Unable to determine Compatibility Control status. Endpoint reboot may be required” Error Received After Installing 7.0.1 Sensor To Mac OS Endpoint

EDR: “Unable to determine Compatibility Control status. Endpoint reboot may be required” Error Received After Installing 7.0.1 Sensor To Mac OS Endpoint

Environment

  • EDR Server: 7.1.1 and Higher
  • EDR Sensor: 7.0.1 and Higher
  • MacOS: 11.0 and Higher

Symptoms

  • Receive “Unable to determine Compatibility Control status. Endpoint reboot may be required” message on Sensors page for Mac endpoint after install of sensor.
  • Sensor health score shows 90/100.

Cause

Caused by health score calculation dependencies on KEXTs, which are not used in Mac OS 11.

Resolution

This is a known issue (CB-30367) and will be resolved in a future release of the EDR Mac sensor.

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Author:
CB_Support
Creation Date:
‎01-12-2021
Views:
434
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